A submission from an anonymous salesperson
Hey - about your post on buying things/pushy sales people: I just got a new job, and during training, they taught us how to “ask questions that can’t be answered with yes/no”, and ways of saying things in different ways in order to keep people from walking away. This made me uncomfortable, as I’m someone who likes to shop without a sales person ever talking to me.
But at this store they want us to practically force us to become best friends and use detective work to find products to fit to find a product for every person that comes in. Everyone must be greeted, showered with praise and not allowed to go without suggestions. This terrifies me as a shopper. But also terrifies me as a sales person, because *anyone* could secretly be from corporate, trying to see if they didn’t get greeted or showered with questions. I just wanted to put the “heads up” out there for others, that stores are actively doing this now.
Yes. Some stores intentionally train people to manipulate and pressure potential customers.
Refusing to cooperate with it isn’t rude. (But treating the salesperson as though they are personally responsible for the policy is. If someone’s treating you this way in a large store, there’s a good chance that it’s not their fault.)