moderating

shakesvillekoolaid:

You don’t owe anyone a platform

realsocialskills:

Two basic facts about the internet:

  1. Unmoderated comment forums are terrible. They get overrun with trolls, low quality content, and off topic remarks.
  2. If you moderate a comment forum, angry people will argue with you and accuse you of censorship

Moderating isn’t censorship. Moderating is…

shakesvillekoolaid said:

On the flip side, excessive moderating can become suffocating and abusive.

realsocialskills said:

That is absolutely true. It’s possible to be bad at moderating, and to over-moderate in ways that hurt people.

The thing is, if you moderate at all, ever, you will be accused of harmful over-moderating, whether or not it is true.

It’s important to continually think through how you are using your moderating powers, whether they are serving your objectives, and whether they are creating a good platform.

Part of the process of thinking through that has to be understanding that it is literally impossible to please everyone and that you will always be criticized no matter what you do.

Part of moderating means deciding which criticisms to pay attention to and which criticisms to ignore.

You don't owe anyone a platform

Two basic facts about the internet:

  1. Unmoderated comment forums are terrible. They get overrun with trolls, low quality content, and off topic remarks.
  2. If you moderate a comment forum, angry people will argue with you and accuse you of censorship

Moderating isn’t censorship. Moderating is deciding what kind of community or forum or page you want to build, and making sure things that are posted that are consistent with your objectives.

Everyone has the right to say whatever they want - but they don’t have the right to make you say whatever they want, or a right to make you publish whatever they say.

You have to right to decide what to publish, and what kind of speech to allow in a forum you’re moderating. That’s not censorship. That’s building a high-quality platform.

People who want to participate in a site that works differently are free to go elsewhere, or to build their own platform. They’re not entitled to yours.

Moderation is necessary to building a good platform, and you can’t do it without making some people angry. People being angry doesn’t mean you’re wrong. It just means they’re angry.