teatimewithheyes replied to your post: Another useful phrase

From who to whom? That phrase comes across to this reader as _very_ demanding, and leaves no room for negotiation. Imagine using this in a no fault situation, say for instance a line-worker trying to explain service outage in the aftermath of a storm

Indeed. It’s not appropriate in all, or even most, situations.

It’s appropriate when someone is causing a problem, and they’re trying to apologize and emote rather than fix the problem.